Terms of Service
Last Updated: August 18, 2025
Agreement Overview
These terms govern your use of Genvee Green's digital solutions and consulting services. By using our services, you agree to these terms and commit to working together toward successful digital transformation for your business.
Introduction
Welcome to Genvee Green's Terms of Service. These terms govern your use of our website, services, and digital solutions. By accessing our website or using our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our website or services.
Our Services
Genvee Green provides comprehensive digital solutions tailored for African SMEs:
Core Services
- • Digital Transformation Consulting
- • Web Development & Design
- • Software Solutions
- • E-commerce Platforms
- • Digital Marketing
- • Cloud Solutions
Service Delivery
- • Initial Consultation & Planning
- • Custom Solution Development
- • Implementation & Integration
- • User Training & Support
- • Ongoing Maintenance
- • Performance Monitoring
Target Market
Our services are specifically designed for Small and Medium-sized Enterprises (SMEs) across Africa, organizations seeking digital transformation, and companies requiring tailored technological solutions.
User Responsibilities
As a user of our services, you agree to:
Account Management
- • Provide accurate information
- • Maintain credential security
- • Keep contact details updated
- • Report unauthorized access
Cooperation
- • Provide necessary project access
- • Respond to requests promptly
- • Participate in testing phases
- • Provide constructive feedback
Intellectual Property Rights
Company IP
We retain all rights to:
- • Proprietary software and methodologies
- • Trademarks, logos, and brand elements
- • Website content and design
- • Documentation and training materials
Client IP
You retain ownership of:
- • Your business data and content
- • Pre-existing intellectual property
- • Materials provided for service delivery
- • Final deliverables upon full payment
Payment Terms
Standard Terms
Payment Methods
- • Bank transfers
- • Electronic payment systems
- • Mobile money platforms
- • Credit cards (where applicable)
Payment Schedule
- • Net 30 days (standard)
- • Project milestones
- • Retainer agreements available
- • Late payment charges apply
Important: Services may be suspended for non-payment. Refund policies are specified in individual service agreements and depend on work completion status.
Service Level Commitments
Service credits may apply for extended outages. Regular quality assessments and continuous improvement processes ensure we meet industry best practices.
Limitation of Liability
Important Limitations
Liability Cap: Our total liability is limited to the amount paid for services in the 12 months preceding any claim.
Excluded Damages: We are not liable for indirect, consequential, or punitive damages, loss of profits, or third-party claims.
Client Responsibility: Clients are responsible for proper data backup, business continuity planning, and regulatory compliance.
Governing Law
Primary Jurisdiction
- • Laws of Kenya apply
- • Kenyan courts have jurisdiction
- • English language proceedings
- • Local regulatory compliance
Dispute Resolution
- • Direct negotiation preferred
- • Mediation as second option
- • International arbitration available
- • Court proceedings as last resort
Termination
Either party may terminate agreements with appropriate notice. Upon termination:
- • Services cease on the effective date
- • Outstanding payments become due immediately
- • Confidentiality obligations continue
- • Data return procedures are followed
- • Intellectual property rights remain as specified
Contact Information
General Inquiries
info@genveegreen.co.ke
+254729220356
Legal Matters
legal@genveegreen.co.ke
+254729220356
Customer Support
support@genveegreen.co.ke
+254729220356
Agreement Acceptance
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These terms represent a legally binding agreement between you and Genvee Green Limited.
For complete terms including detailed provisions on compliance, international standards, and specific service agreements, please refer to our comprehensive Terms of Service document.